Shipping policy
SHIPPING & DELIVERY POLICY
JAYJANKULOVSKI.COM
We aim to deliver your order as quickly and smoothly as possible. This page explains how digital and physical products are handled from checkout to delivery.
By placing an order, you agree to the terms outlined below.
DIGITAL PRODUCTS (INSTANT DELIVERY)
All digital products are delivered electronically.
Once your payment is successful:
- There will be a download link on the Thank You page
- You will also receive an email containing your download link
- Delivery is instant unless otherwise stated
-
No physical product is shipped for digital purchases
PHYSICAL PRODUCTS (SHIPPED ITEMS)
'LVSKI' Jay Jankulovski's brand is committed to shipping your orders as efficiently as possible.
Order Processing Time
Orders are typically processed within 1–5 business days.
Once shipped, you will receive:
- A tracking number
- Carrier information
-
Shipment confirmation via email
COMBINED ORDERS (DIGITAL + PHYSICAL)
If your order includes both digital and physical items:
- Digital products will still be delivered immediately via email
- Physical items will be shipped separately as normal
- You do not need to wait for your physical product to arrive to access your digital files
SHIPPING METHODS AND DELIVERY TIMES
Delivery times vary depending on destination and chosen shipping method.
Estimated delivery times:
Domestic Orders (Australia):
- Standard Shipping: 3–7 business days
International Orders:
- Delivery time varies by location
- Tracking is provided on all international shipments
Shipping costs are calculated at checkout.
CUSTOMS CHARGES, IMPORT TAXES & DUTIES
International orders may be subject to import duties, taxes, VAT and customs clearance fees depending on the destination country.
United States Orders (DDP – Delivered Duties Paid)
All applicable import duties and customs charges are handled and prepaid by us before delivery.
Your order is shipped Delivered Duties Paid (DDP), meaning you will not be required to pay additional import duties or customs charges when your order arrives.
United Kingdom Orders — Charges Collected at Checkout
For United Kingdom orders, applicable taxes, duties and landed costs are calculated and collected at checkout.
These charges are paid in advance to help ensure your order can be delivered without additional import charges being requested upon arrival.
All Other International Orders — Import Fees May Apply
For all other international destinations, import duties, taxes, VAT, customs clearance fees or other charges may be applied when your order enters your country.
These charges are not included in your order total and are the responsibility of the customer.
Please be prepared for the possibility of additional import charges before placing an international order. The amount charged is determined by your local customs authority and is outside of our control.
We are legally required to:
- Declare the full value of all shipments on customs documentation
- Accurately describe all goods being shipped
We cannot declare a lower value or incorrectly label an order as a gift to avoid customs charges.
Customs processing times are outside of our control and may occasionally affect delivery times.
If a package is refused due to unpaid customs fees, any shipping, return shipping, customs or handling fees incurred may be deducted from any eligible refund.
TRACKING
Tracking details are provided once your order ships.
If tracking shows "Delivered" but you have not received your parcel, please contact the shipping carrier directly.
ADDRESS ACCURACY
It is your responsibility to enter correct shipping information at checkout.
We are not responsible for:
- Orders delivered to incorrectly provided addresses
-
Failed delivery due to incomplete information
LOST OR STOLEN PACKAGES
Once a package is marked delivered by the carrier, responsibility transfers to the customer.
If a package is missing:
- Contact the carrier immediately
- Notify us so we can assist where possible
CONTACT
For any order or delivery questions:
Email: support@jayjankulovski.com