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Shipping policy

SHIPPING & DELIVERY POLICY

JAYJANKULOVSKI.COM

We aim to deliver your order as quickly and smoothly as possible. This page explains how digital and physical products are handled from checkout to delivery.

By placing an order, you agree to the terms outlined below.

DIGITAL PRODUCTS (INSTANT DELIVERY)

All digital products are delivered electronically.

Once your payment is successful:

  • There will be a download link on the Thank You page
  • You will also receive an email containing your download link
  • Delivery is instant unless otherwise stated

  • No physical product is shipped for digital purchases

PHYSICAL PRODUCTS (SHIPPED ITEMS)

'LVSKI' Jay Jankulovski's brand is committed to shipping your orders as efficiently as possible.

Order Processing Time

Orders are typically processed within 1–5 business days.

Once shipped, you will receive:

  • A tracking number
  • Carrier information

  • Shipment confirmation via email

COMBINED ORDERS (DIGITAL + PHYSICAL)

If your order includes both digital and physical items:

  • Digital products will still be delivered immediately via email
  • Physical items will be shipped separately as normal
  • You do not need to wait for your physical product to arrive to access your digital files

SHIPPING METHODS AND DELIVERY TIMES

Delivery times vary depending on destination and chosen shipping method.

Estimated delivery times:

Domestic Orders (Australia):

  • Standard Shipping: 3–7 business days

International Orders:

  • Delivery time varies by location
  • Tracking is provided on all international shipments

Shipping costs are calculated at checkout.

CUSTOMS CHARGES, IMPORT TAXES & DUTIES

We use a global checkout system to calculate duties and taxes where applicable.

United States Orders (DDP – Delivered Duties Paid)

Import duties and taxes are handled at checkout and paid by us in advance.
Your order will be delivered without additional charges on arrival.

All Other International Orders (DDU – Delivered Duties Unpaid)

Customs authorities may apply duties, taxes, or clearance fees not included at checkout such as VAT. These charges are the responsibility of the customer.

We are legally required to:

  • Declare the full value of all shipments on the CN23 declaration label
  • Accurately describe all goods

We cannot label items as gifts or reduce declared value.

Customs processing times are outside our control and may affect delivery.
If a package is refused due to unpaid customs fees, no refund will be issued.

TRACKING

Tracking details are provided once your order ships.

If tracking shows "Delivered" but you have not received your parcel, please contact the shipping carrier directly.

ADDRESS ACCURACY

It is your responsibility to enter correct shipping information at checkout.

We are not responsible for:

  • Orders delivered to incorrectly provided addresses

  • Failed delivery due to incomplete information

LOST OR STOLEN PACKAGES

Once a package is marked delivered by the carrier, responsibility transfers to the customer.

If a package is missing:

  • Contact the carrier immediately
  • Notify us so we can assist where possible

CONTACT

For any order or delivery questions:

Email: support@jayjankulovski.com