Refund policy
Return & Refunds
DIGITAL PRODUCT - Returns & Refunds
14-Day Money-Back Guarantee
We want you to be happy with your purchase. If you’re not satisfied, contact us within 14 days of purchase at support@jayjankulovski.com to request a refund. Refunds are issued after we review your request.
Because our digital products are delivered instantly online, refunds may be declined if you fail to follow our instructions for the refund process, which includes the deletion of all files with proof. We log delivery and download activity. By purchasing, you agree that we may use these records to verify eligibility for a refund.
We may provide a refund in the following circumstances:
- Duplicate Purchase: If you accidentally purchase the same product more than once.
- Technical Issues: If you experience a technical problem that prevents you from accessing the product and our support team cannot resolve it.
- Wrong Product Delivery: If you receive a different product than the one you ordered.
By completing a purchase on our website, you acknowledge and agree to our Refund Policy and understand that:
- All digital products are delivered instantly and are considered consumed once downloaded.
- Refunds can only be requested directly through us by contacting lovskimedia@gmail.com within 14 days of purchase.
- Opening a chargeback or payment dispute without first contacting us violates the refund agreement accepted at checkout.
- We log all order confirmations, delivery records, and download activity to verify product access and fulfilment.
By purchasing, you agree that these records serve as proof of delivery and completion of our obligation.
To request a refund in these cases, you must contact us within 14 days of your purchase at lovskimedia@gmail.com
To speed things up, include your order number and reason for the request. Refunds will be processed to the original payment method within 7 business days after approval.
PHYSICAL PRODUCT - Returns & Refunds
Thank you for shopping with Jayjankulovski.com. We take pride in the quality of our products. Please read this policy carefully before making a purchase.
ELIGIBILITY FOR RETURNS
You may request a return if:
- The item arrives damaged
- The item is defectiveYou receive the wrong product
Requests must be submitted within 7 days of delivery.
To initiate a return, email: support@jayjankulovski.com
- Order number
- Issue description
- Supporting photos
CONDITION REQUIREMENTS
Returned items must:
- Be unused
- Be in original packaging
- Include all original components
Items returned used or damaged (not due to faults) may be rejected.
NON-RETURNABLE ITEMS
We do not accept returns for:
- Change of mind
- Incorrect address provided
- Normal wear and tear after use
- Products showing signs of use
- Clearance or final sale items
RETURN SHIPPING COSTS
If your return is approved:
- Shipping costs are covered by the customer. Original shipping fees are non-refundable.
REFUNDS & REPLACEMENTS PROCESSING
Once your return is approved and received:
- A refund will be issued to the original payment method
- Processing typically takes 5–10 business days
LOST DELIVERIES
If tracking shows “Delivered” but you did not receive your item:
- Contact the courier immediately
- Notify us so we may assist
We are not responsible for theft after delivery.
ABUSE & FRAUD
We reserve the right to deny refunds if:
- Abuse is suspected
- False claims are made
- Chargebacks are initiated without contacting us first
- Repeated refund activity occurs
CONTACT
For all refund or return requests:
Email: support@jayjankulovski.com